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Customer Care

Leather care

A few tips to help you keep your AuroraLily bag looking fresh and good as new:

  • Store your bag out of direct sunlight to avoid the leather drying out, fading or cracking.  Your bag comes with a free dust bag to keep it protected and looking new.  Store your bag in a cool, dry place away from heaters and windows.

  • If your strap is detachable, make sure the hook is properly secured before using your bag.  The hook can sometimes be a little stiff.

  • Keep your bag away from water. If your bag gets wet, use a dry cloth immediately to absorb the moisture and allow the leather to dry.  Do not use direct heat e.g. a blow dryer to dry the bag.

  • Using harsh chemicals, solvents, or cleaning agents on your bag may damage the leather or strip it of its natural oils. Instead use a soft cloth or a leather cleaner specifically designed for leather handbags.

  • Moisturise your bag with leather conditioner or cream regularly.  This helps the leather to maintain its softness and to prevent cracking. You can apply a small amount of leather conditioner or cream to a soft cloth and rub it gently into the leather, then wipe off any excess with a clean cloth.

  • Handle your bag with care. Avoid overloading to prevent damage to the leather, stitches, seams and strap.
     

women's handbag, recycled leather, unique, gift idea, women
women's handbag, recycled leather, unique, gift idea, women
Shipping

Shipping and Delivery

Shipping in New Zealand

Standard delivery                                       $8 NZD

Wellington only

2 - 5 business days

Standard delivery                                       $12 NZD

Rest of New Zealand                                            

Please use a street address for delivery to avoid delays.  We are not able to ship to a PO Box.  Shipping is calculated at checkout. Free shipping on orders over $150 NZD.

Shipping to Australia

Standard delivery                                        $22.50 NZD

5 - 10 business days

Shipping to United States

Standard delivery                                        $32.50 NZD

10 - 20 business days

Other International Shipping

Please email us at shop@auroralily.co.nz.
 

Returns

The quality of our products and the satisfaction of our customers are our top priorities.  We know you will love our bags as much as we do, so if for any reason you're not 100% happy, let us know and we will do our best to make things right.  

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